Data protection declaration
AK BETRIEBS GmbH is responsible for the processing of your personal data on our website.
The details of AK BETRIEBS GmbH can be found in this legal notice.

Data protection
We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this privacy policy. It is generally possible to use our website without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible.

Processors, recipients
We process your personal data with the support of processors who support us in providing the services (e.g. web host, e-mail newsletter dispatch service).
These processors are obliged to strictly protect your personal data and may not process your personal data for any purpose other than to provide our services. Your personal data will only be passed on to typical business service providers such as banks (in the case of transfers to you), tax consultants (if you are included in our accounting), shipping service providers (in the case of shipping to you), etc.
Facilitating and executing the guest's booking; carrying out the guest's stay; tailoring the stay to the guest's wishes and interests; being able to offer services in accordance with the guest's interests in the future; marketing in connection with the hotel's services and improving the hotel's services.
We disclose to service providers and their auxiliaries who provide cloud-based software and data processing solutions for the hotel and who analyze and process guest data (for the above purposes) on behalf of the hotel

Changing the cookie settings
The user can specify how the web browser handles cookies and which cookies are permitted or rejected in the web browser settings. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be accessed via the help function of the respective web browser. If the use of cookies is restricted, it may no longer be possible to use all the functions of this website to their full extent.

Cookies on our website
Our website processes the following cookies:

- Strictly necessary cookies to ensure basic website functions
- CookieConsent: Used to store consent to the use of cookies.
- gaOptout, maOptout, fbOptout: Used to store the opt-out from Google Analytics, Matomo, Facebook Pixel.
- Functional cookies to ensure the performance of the website
- Performance cookies to improve the user experience.
- Google Analytics (see there)
- Facebook Pixel (see there)
-Advertising cookies to control advertising campaigns.

Server log file
This website processes the following personal data in a server log file for the purpose of monitoring the technical function and increasing the operational security of the web server on the basis of the overriding legitimate interest of the controller (technical security measures):

- content accessed
- Time of the server request
- Browser type / browser version
- Operating system used
- referrer URL
- IP address
- host name

This data is only stored temporarily for a period of four hours. After that, the IP address and host name are anonymised.

Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (‘Google’) on the legal basis of overriding legitimate interest (analysis of website use). We have concluded a data processing agreement with Google for this purpose. When our website is accessed, a connection to Google's servers is established via software and data is transmitted to Google servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyse the use of the website by website users. This website uses the ‘IP anonymisation’ function. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. According to Google, Google will use the data collected to analyse the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage. According to Google, Google will use the data collected to analyse the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.Detailed information on the handling of user data by Google Analytics can be found in Google's privacy policy.Use of Google Analytics (source: traffic3.net): We use Google Analytics to analyse website usage.
The data obtained from this is used to optimise our website and advertising measures.
Google Analytics is a web analysis service operated and provided by Google Inc (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the website usage data on our behalf and is contractually obliged to take measures to ensure the confidentiality of the processed data.

The following data is recorded during your visit to the website:

- Pages viewed
- Orders, including sales and products ordered
- Your behaviour on the pages (e.g. clicks, scrolling behaviour and length of stay)
- Your approximate location (country and city)
- Your IP address (in abbreviated form, so that no clear assignment is possible)
- Technical information such as browser, internet provider, end device and screen resolution
- Source of origin of your visit (i.e. via which website or advertising medium you came to us)
- This data is transferred to a Google server in the USA. Google complies with the data protection provisions of the ‘EU-US Privacy Shield’ agreement.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID with which you can be recognised on future visits to the website.

The recorded data is stored together with the randomly generated user ID, which makes it possible to analyse pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form indefinitely.

If you do not agree with the collection of data, you can prevent this by installing the browser add-on to deactivate Google Analytics.

Deactivating Google Analytics
You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
You can prevent the collection of your user data by Google Analytics on this website only by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website.

Facebook Pixel
This website uses  Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (‘Facebook’) on the legal basis of overriding legitimate interest (analysis of website use). We have concluded a data processing agreement with Facebook for this purpose. Some of the data is transferred to the USA. The transfer of data to the USA takes place on the basis of the Privacy Shield. When our website is accessed, a connection to the Facebook servers is established via software and data is transmitted to Facebook servers, some of which are located in the USA. Facebook Pixel also uses cookies to store information about the website user and to analyse the use of the website by website users. According to Facebook, Facebook will use the data collected to analyse the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage. Facebook may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Facebook's behalf. Detailed information on how Facebook handles user data can be found in Facebook's privacy policy.

Deactivate Facebook Pixel
You can prevent the collection of your user data by Facebook Pixel on this website only by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website.

Kontaktformular
Nach Absenden des Kontaktformulars erfolgt eine Verarbeitung der von Ihnen eingegebenen personenbezogenen Daten durch den datenschutzrechtlich Verantwortlichen zum Zweck der Bearbeitung Ihrer Anfrage auf Grundlage Ihrer durch das Absenden des Formulars erteilten Einwilligung. Es besteht keine gesetzliche oder vertragliche Verpflichtung zur Bereitstellung der personenbezogenen Daten. Die Nichtbereitstellung hat lediglich zur Folge, dass Sie Ihr Anliegen nicht übermitteln und wir dieses nicht bearbeiten können. Sie haben das Recht, Ihre Einwilligung jederzeit durch schriftliche Mitteilung zu widerrufen, ohne dass die Rechtmäßigkeit der aufgrund der Einwilligung bis zum Widerruf erfolgten Verarbeitung berührt wird.
Es erfolgt eine Weiterverarbeitung der Daten, welche mit dem ursprünglichen Verarbeitungszweck vereinbar ist, auf derselben Rechtsgrundlage zum Zweck des Direktmarketings in nicht einwilligungspflichtigen Formen, wie dem adressierten postalischen Versand von Werbung, bis auf Widerspruch. In diesem Fall erfolgt eine Weitergabe der Daten an den Versanddienstleister. Sie haben das Recht, der Verwendung Ihrer personenbezogenen Daten zum Zweck der Direktwerbung jederzeit durch schriftliche Mitteilung zu widersprechen. Im Fall des Widerspruchs werden Ihre personenbezogenen Daten nicht mehr zum Zweck der Direktwerbung verarbeitet.

Your rights
You have the right to access, rectify, erase and restrict the processing of your personal data. If the legal basis for the processing of your personal data is your consent or a contract concluded with you, you also have the right to data portability. You have the right to withdraw any consent you may have given to the processing of your personal data. The lawfulness of the processing of personal data up to the point of revocation is not affected by the revocation. You have the right to object to the processing of your personal data for the purpose of direct marketing. If you object, your personal data will no longer be processed for the purpose of direct marketing. You also have the right to lodge a complaint with the supervisory authority.
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General
Terms and conditions

The room prices in the Katschberg Lodge are in EURO per room and night including breakfast (only in winter), plus local tax (EUR 2.60 per person and night, from the age of 18). The AGBH - Austrian Hotel Contract Conditions and the payment, reservation and cancellation conditions of AK BETRIEBS GmbH apply.Reservation conditions and terms of payment
Your reservation is guaranteed when you provide us with your credit card details and we will keep the room(s) available for you for the whole night. Please note that your credit card will be pre-authorised or charged for the total price of the booking (incl. local tax and fees) before your arrival.

We ask you to depart by 11.00 am. The full room price will be charged for late arrivals and departures.
Prices are subject to change!

Cancellation conditions and cancellation fee
In the event of early departure or late arrival, the cancellation conditions of the Austrian hotel contract conditions or the payment, reservation and cancellation modalities of AK BETRIEBS GmbH apply. With the exception of promotional rates - these can no longer be cancelled or rebooked. Please note that in this case your credit card will be charged the total price immediately after booking.

Our pricing is not based on fixed dates but on capacity utilisation and the time of booking. The earlier you book, the cheaper the room rate.

You can cancel your reservation free of charge up to 60 days before arrival. This does not apply to promotional rates and event dates.

In the event of later cancellation, the hotel reserves the right to debit 90% of the accommodation price from the credit card if the reservation is not re-let.